The Sense is FitBit’s top of the line and most expensive product you’d think they would want to keep the customers of this product happy. Just sending out more charging cables doesn’t seem like the best way to address this problem unless FitBit has first (1) investigated the technical deficiency that is causing the problem (faulty micro springs?) (2) addressed it with the manufacturer of the charging cable to fix the defect and produce a new supply of non-defective charging cables and (3) communicated with its customers to explain what FitBit has done to address the problem. I did take one of the defective cables apart, but it’s not something that can be repaired So, a tiny little defective component that that is barely visible to the naked eye and probably costs a fraction of a cent to produce is keeping Fitbit’s customers from using a device they have spent several hundred dollars to acquire. Somehow, the tiny little spring that keeps one of the four charging prongs extended is not doing its job. Have had same problem with two out of three charging cables now. Hope your cable arrives soon so your Sense is back on your wrist sooner.Īgree. Was looking at other brands when picking up the cable because eventually the cable issue, erratic charging, questionable tracking data accuracy will overcome the utility I currently find with the Sense. Which raises the question: is Fitbit remaining silent about the cable problem and the new process for replacement because must users (of any product) don't check on line with community groups about problems and so Fitbit is able to sell more replacement cables? Which means the cost of new cables will equal the replacement cost of the tracker sooner. But cable prices are still the same despite the defective design that is prone to failure. When in the store saw Sense was down to 2/3's what I paid. did Fitbit advise all users of Sense that the faulty cables with the defect could be replaced by sending a picture of the cable once the defect presented along with the ticket number? we were required to ship a defective cable back and when it was rec'd the replacement process would start. Let me know how long it takes to get your cable so we can compare. That is how bad their product support was when issues started with Sense.įor comparison, I left the house 2 hours ago and now my Sense is charging once again.

Fitbit sense charger cable